FAQS

Simply add your favorite items to the cart and proceed to checkout. It only takes a few minutes!

Yes, you can checkout as a guest. Creating an account, however, makes it easier to track your orders.

We accept all major credit cards and PayPal.

Orders are processed quickly, but contact us within 12 hours and we’ll do our best to help.

Yes, you’ll receive an email confirmation as soon as your order is placed. Please note that this can take up to 30 minutes to arrive in your inbox so please be patient. Once our team has processed your order, you will receive a second email to let you know that your order is on its way to you. If you haven’t received an email confirmation within 24 hours, please contact us.

No, only one discount code can be applied per order.

This may be due to incorrect card details, insufficient funds, or security checks from your bank. We recommend contacting your bank or trying another payment method.

Yes, all prices include VAT/sales tax where required by law. Any additional duties or customs fees for international orders are the customer’s responsibility.

Yes, we ship worldwide!

Shipping within EU takes about 2–5 business days. For international customers outside the EU, delivery times vary depending on the destination. For more information on delivery times, see our Shipping Policy.

For shipping prices, see our Shipping Policy.

Yes, you’ll receive a tracking link once your order has been shipped.

Please contact us and we’ll assist you in locating or replacing your order.

If your order hasn’t shipped yet, please contact us immediately and we’ll do our best to update the address.

The courier will usually leave a note with instructions for re-delivery or collection from a local pickup point.

You can return unworn items within 14 days of delivery. Items must be returned in their original condition: unworn, unwashed, and with all original tags and packaging intact. Returns will not be accepted if the item shows signs of wear, including marks from makeup, deodorant, fake tan, or similar.

Contact our customer service for instructions and we’ll guide you through the process.

Customers cover the cost of return shipping unless the item is faulty.

Refunds are usually processed within 7–10 business days after we receive your return. You will be notified once you have been refunded.

Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

We’re very sorry! Please contact us within 7 days with photos, and we’ll send you the correct or replacement item at no extra cost. Items are classified as faulty if they arrive damaged.

Yes, you can return unworn sale items within 14 days of delivery.

Yes, items purchased with a gift card can be returned. Refunds will be issued back to a gift card balance.

We are based in Sweden.

No, we are only online based at the moment.

You can reach us anytime at info@lemchi.com or through our contact form.

Occasionally! Sign up for our newsletter to stay updated on promotions.

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Yes, we love working with content creators! Reach out via our contact form for collaboration opportunities.