Terms and conditions
Terms and Conditions of Use for LEMCHI ("We," "Us," "The Store")
1. Acceptance of the Terms
By using this website and placing an order with LEMCHI, you accept these terms and conditions and agree to abide by them. If you do not agree to the terms, please discontinue using the website.
2. Orders and Pricing
By placing an order with LEMCHI, you confirm that you are over eighteen (18) years old or have parental consent.
All prices on our website are displayed in the local currency of your country and include VAT where applicable.
Please note that LEMCHI reserves the right to change prices and product availability at any time without prior notice.
3. Payment
At LEMCHI, we accept payment via Visa, MasterCard, and other approved payment methods as indicated on our website.
Payment must be completed in full before the delivery of your order.
4. Shipping and Delivery
See our shipping page for shipping costs and estimated delivery times.
5. Returns and Refunds
LEMCHI understands that sometimes returns may be necessary. We accept returns within 14 days of you receiving the goods.
For complete details regarding our return policy, please visit our "Return Policy" page on the website.
6. Product Complaints and Faulty Items
If an item you purchased turns out to be faulty or damaged, you have the right to make a complaint under the EU Consumer Rights Directive.
You have up to three (3) years from the date of receiving the product to report the issue, but please notify us within a reasonable time after discovering the fault (within two months is always considered reasonable).
The right to make a claim does not cover issues caused by normal wear and tear, improper handling, or lack of proper care. Please note that items used regularly may show signs of normal use over time, which is not considered a defect under consumer law. LEMCHI is only responsible for defects that existed at the time of delivery or that arise due to original manufacturing faults.
If your claim is approved, LEMCHI will cover the return shipping costs and either replace or refund the item.
To make a complaint, please contact our customer service at info@lemchi.com and include your order number and a brief description of the issue.
6. Privacy Policy
Your privacy is important to us. Our privacy policy outlines how we collect, use, and protect your personal data.
7. Intellectual Property
All intellectual property rights, including trademarks and copyrights, associated with LEMCHI belong to our company.
8. Dispute Resolution
In the event of any disputes arising, LEMCHI encourages parties to initially attempt resolution through negotiation. If an amicable resolution cannot be reached, the dispute shall be referred to the appropriate courts in accordance with Swedish law.
9. Limitation of Liability
LEMCHI is not liable for indirect or consequential damages.
10. Applicable Law
These terms and conditions are governed by and construed in accordance with Swedish law.
11. Changes and Updates
LEMCHI reserves the right to amend these terms and conditions at any time. Any changes will be promptly posted on our website.
12. Contact Information
Should you have any questions or wish to raise a complaint, please do not hesitate to contact our dedicated customer service team at info@lemchi.com